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CWPS Ltd (Colchester, Essex)

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Return & Refund Policy

Please note that under the terms of the Consumer Rights Act (2015), CWPS Ltd will accept returns on a product that is faulty or no longer needed. This is provided that it is returned in its original state as it was sold during the point of sale.

Orders returned within 14 days of receipt will be fully refunded.

Any non-bespoke items that are returned may be charged a 20% re-stocking fee.

When returning items please ensure you note the following:

  • Before returning your order, within the 30 day period, email us at sales@cwpsltd.co.uk your invoice number and your reason for the return.
  • The cost of returns must be covered by the customer, we unfortunately do not provide a collection service.
  • The returned items must be in perfect 'as new' condition, therefore cellophane protection should not be removed, goods should not be cut or drilled, fittings must not have been fitted and any displayed packaged items must not of been opened.
  • Where items are sent 'free of charge' at our discretion, we reserve the right to charge the delivery charge that was incurred delivering the items.
  • Made to measure orders e.g. windows, doors, conservatories, door canopies, fencing etc cannot be returned and are excluded from the distance selling regulations.

Returns can be sent to the address below:
CWPS Ltd
Haven Road
Colchester
Essex
CO2 8HT

Cancelling After You Have Received Your Order

You have a right to cancel your order up to 14 days after receiving your order with-out giving any reason. You can return your order to us to the address below within this period and no re-stocking cost will be charged. Please note that it is the customers responsibility to cover the cost of returning the items, the returned items must be in perfect 'as new' condition, therefore cellophane protection should not be removed, goods not cut or drilled, fittings must not have been fitted and any displayed packaged items must not of been opened. Made to measure orders e.g. windows, doors, conservatories, door canopies, fencing etc cannot be returned and are excluded from the distance selling regulations.

Cancelling Before You Have Received Your Order

You will be able to cancel your order before you have received your order by contacting us by telephone on 01206 866077. We will need you to send us an email at sales@cwpsltd.co.uk after you have contacted us by telephone to confirm. We aim to dispatch your order on the same day of receiving it so if your order has been dispatched you will be responsible for any cost occurred retrieving your order from our couriers.

Cancellations can be sent to the address below:
CWPS Ltd
Haven Road
Colchester
Essex
CO2 8HT

Replacements (Damaged or Faulty Items)

Free replacements for damaged items is only possible if you check your parcels for any signs of damage before signing for your delivery. If you are unable to check, or the driver will not wait, please sign as 'unchecked'. If signing as unchecked, please notify us of any damage by email on sales@cwpsltd.co.uk, within one working day of receiving your delivery. We will only be able to investigate damage in these guidelines are followed. Any damages reported after this period could be deemed to have occurred whilst the items were in your care and no claims will be possible.