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CWPS Ltd (Colchester, Essex)

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FREQUENTLY ASKED QUESTIONS

If you are unable to find the answer to the question you are seeking, please call us on 01206 866077, use the contact form or email us (sales@cwpsltd.co.uk).

Delivery

Where does CWPS Ltd deliver to?
We only delivery to 40 miles within Colchester.

How quickly will I get my goods?

That depends if we have them in store. If it is not in stock, it may take a few days before goods arrive from our suppliers. We can either delivery them to you or you can collect from us in-store.

Which couriers does CWPS Ltd use?

We use our own vehicles to delivery goods.

Will I have to sign for delivery?
In most cases, yes. If it is a smaller item such as some gutter clips, then you may not have to.

Can I collect my goods?

Yes. You can collect your products from our Trade Counter in Colchester. We recommend calling 01206 866077 beforehand to ensure goods a pre-prepared and ready for your arrival.

CWPS Ltd
Haven Road
Colchester
Essex
CO2 8HT

What if my order hasn't arrived?

Check the date that your order was placed and the postal service chosen to calculate the estimated delivery date. If you believe that your order may be running late, check your order acknowledgement or despatch notification emails for a tracking reference number or link to up to the minute status.

Otherwise, give us a call on 01206 866077 and we'll do what we can to help.

Where does CWPS Ltd deliver to?
We only deliver to the local area within 40 miles of our store. Please visit herefor more information.

Products

Are products guaranteed?
The majority of products in the CWPS Ltd website and in store are provided with a manufacturer guarantee. Depending on the product, the guarantee can range from 12 months to 20 years! Guarantee information should be available on product pages, if uncertain give us a call.

What should I do if there is a problem with my order?

If you ordered the wrong parts, then just package the goods back up and return to us along with a note telling us what you require (ie. Refund or Exchange). We can issue a full refund for most products with the exception of bespoke items, please see our Return & Refund Policy for more information.

If you believe the parts supplied are wrong or faulty then please give us a call on 01206 866077 and we will do what we can to rectify the situation as quickly as possible.

Buying

Can I purchase my order online?
Not any more. All our prices are advertised for in-store only.

Will I get a VAT receipt?
Yes. A VAT invoice will be included with your goods, or posted separately to your Billing Address if your goods are travelling direct from our manufacturer. You will also receive an order confirmation email that can serve as a VAT invoice and can reprint your invoice at a later date if required.

How can I pay for my order?
We accept Debit Card (Visa Debit, Maestro) and Credit Card (Visa, MasterCard) payments. We can also accept BACS and cheques.